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Requesting Support

Celebros ensures the integrity of its solutions with a Customer Support team trained to respond quickly and thoroughly – because your online store depends on it.

Customer Support

At Celebros, we are committed to ensuring our clients’ overall success and total satisfaction. To this end, our Customer Support team provides complete coverage for all Celebros solutions. Our highly qualified Support Engineers work with our multiple solutions on a regular basis (ensuring practical familiarity), and receive special training on all pertinent support issues. Our Customer Support team includes tier I engineers providing first level system support, as well as tier II support engineers who address R&D level issues.

Contacting Customer Support

You can reach Celebros Customer Support via email or by calling the hotline number in your country.

Email Support is monitored 24 hours a day, seven days a week. Both Celebros and our clients have found email to be the most efficient method for capturing the required information accurately and handling routine, non-emergency matters in a timely manner. As such, for most support issues, it is recommended that contact be made in this way.

Feedback

We greatly value your input and encourage you to submit your feedback on our solutions, service or anything in between.